Who We Are And How To Contact Us

CAN YOU HELP ME CHOSE MY PRODUCT?

Yes, we can. If you have any questions about size, color, price or anything else concerning one of the products we sell, please do contact our customer service team and we’ll get back to you as soon as possible. We’re here to help you find the best products to suit your individual needs.

WHAT FABRIC COLOR OPTIONS ARE AVAILABLE?

Currently, the fabric color that meets all the specs for neoprene is black, but we do offer different color stitching to give a sportier look to our seat covers.

HOW TO FIT?

Please follow the fitting instruction provided via email after placing an order with us. If lost or not received yet, please do not hesitate to ask for a copy via email.

HOW TO MAINTAIN AND CLEAN THE SEAT COVERS?

Once opened from packaging, seat covers might have wrinkles, it is normal as they are still a kind of fabric seat covers and were packed while dispatching. Once you fit them on wrinkles will be vanished in some time.

Placing Your Order

CAN YOU HELP ME CHOSE MY PRODUCT?

Yes.
If you have any questions about size, color, price or anything else concerning one of the products we sell, please do 
contact our customer service team and we’ll get back to you as soon as possible. We’re here to help you find the best products to suit your individual needs.

WHAT TYPES OF FABRIC ARE USED?

Currently, we use highly engineered neoprene fabric for our seat covers, but we are always working on developing new fabrics to enhance our quality standards.

WHY NEOPRENE?

Neoprene is a very pliable rubber-like material with insulating properties similar to rubber or other solid plastics for seat protection against moisture. Due to being wear-resistant and its protective characteristics makes the best material to use as a seat cover

WHAT SPECIFICATIONS DOES THE FABRIC MEET?

Before launching any product, we run certain tests on our fabric and finished product to meets the high-quality standard for our Australian market

WHAT FABRIC COLORS OPTIONS ARE AVAILABLE?

Currently, the fabric color that meets all the specs for neoprene is black, but we do offer different color stitching to give a more sporty look to our seat covers.

ARE ALL ACCESSORIES CUSTOM MADE?

Yes, most of the accessories that we supply are custom made but we do have universal design accessories as well.

HOW DO I CLEAN THE ACCESSORIES?

Unlike standard fabric seat covers, neoprene seat covers that we supply are very easy to clean. Use a damp cloth to clean the dust, followed by a lint remover to clean all dust particles. In case of a spill, run 1 cycle of the cold wash with mild detergent and dry in shade.

NOTE: – “Please do not use tumble dry”

HOW DO I LEAVE FEEDBACK?

We receive excellent feedback from our customers. If you’d like to add your own comment, please consider doing so via testimonials. If your order was placed on eBay, please consider leaving feedback via eBay. The majority of online shoppers read impartial customer reviews before making a purchase decision, so your feedback will help other people to make the right decision for choosing Alpha.

We work hard to choose good quality products and offer great service to all our customers and we appreciate your comments.

Receiving Your Order

WHEN WILL MY ORDER BE DISPATCHED?

We aim to dispatch all orders on the same day or within 24 hours of purchase.

Orders received on a Saturday, Sunday or Bank Holiday will be dispatched on the next working day

WHEN WILL I RECEIVE MY ORDER?

Local Delivery via Aus. the post takes between 3 to 5 working days to arrive, although in general, the majority of our customers are pleasantly surprised to receive their orders very quickly (within 2 to 3 days).

DO YOU OFFER NEXT-DAY DELIVERY?

Yes.

A next-day delivery option is available for orders placed before 2 pm via Aus Post Express next day delivery service.

DO YOU OFFER DELIVERY TO OTHER COUNTRIES?

Yes

Please contact us for more information on delivery.

How Do Payments Work?

WHAT PAYMENT OPTIONS ARE THERE?
  • PayPal
  • Bank Deposit
  • Afterpay
ARE PAYMENTS SECURE?

Yes. All payments are 100% secure and we never hold any credit/debit card details. If you would like further details, please contact us.

PayPal payments are processed securely by PayPal.

WHAT ABOUT IMPORT DUTIES AND TAXES?

Customers outside of Australia are responsible for local import duties/taxes that may be applied. We have no control over these charges and cannot predict what they may be. If you’re unsure, please contact your local customs office for information. International customers should be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

How Do I Return An Item?

HOW LONG DO I HAVE TO RETURN AN ITEM?

Items can be returned within 60 days, subject to the terms specified in our returns policy.

HOW DO I RETURN AN ITEM?

We have a hassle-free returns policy. For full details please check our returns policy page.

If you are outside Australia, please ensure your items are marked as OTHER/RETURN/REPLACEMENT (value $0.00) on any customs/import labels before returning them to us.

CAN YOU SEND A REPLACEMENT URGENTLY?

If a replacement is urgent, it would be quickest to place a new order online first, then return the existing item marked for a refund.

HOW DO I MAKE A WARRANTY CLAIM?

If you have experienced a problem due to a manufacturing fault, we are happy to act on your behalf and contact our supplier to initiate a claim. To do this, please send an email admin@www.alphaautoaccessories.com.au explaining the fault in detail and include photographs clearly showing the fault. Photographs are essential when making a warranty claim.

WHAT IF A PRODUCT IS DAMAGED BY THE CUSTOMER?

In case any product is damaged by our customer, then we will try our best to repair the product if possible. If the damaged product is determined as beyond repair and impacts safety of our customer, then do we reserve the right to replace the Product with the same or equivalent Product, rather than repair it at a cost provided at that time.

ARE FREE GIFTS AND PROMOTIONAL MERCHANDISE IS ALSO COVERED BY WARRANTY AND GUARANTEE?

Unfortunately, the free gifts and promotional merchandise aren’t covered by our warranty and guarantee policy

Privacy

HOW DO YOU USE MY PERSONAL INFORMATION?

Any personal information you provide is used to process your order and we do not share it with anyone. For full details of how we use the personal and non-personal information you provide, please check our privacy policy.

DOES THIS WEBSITE USE COOKIES?

Yes. 


This website uses cookies to enhance your shopping experience, as well as to collect data in order to assist our technical team to identify and fix potential problems with the website quickly and efficiently. For more information regarding our use of cookies, please check our 
privacy policy.

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