Not just before the sale, but after the sale as well we are committed to serving our customers in the best possible way. We will attempt to provide you with the finest service for every item purchased at Alpha.

  • Unopened items, with a receipt, in original packaging and returned within 60 days of purchase will receive a partial refund minus the cost of shipping both ways and a 10% restocking fee to the original payment or will receive an exchange. Items that are opened, damaged and/or not in resalable condition may not be eligible for a refund.
  • The customer is responsible for inspecting the received products upon arrival. A full refund may apply if the product is determined as D.O.A. (damaged on arrival), but the customer should contact us within 3 days of receiving the goods and they haven’t been installed yet.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
  • If you feel our product doesn’t meet your expectations or standards/change of mind, please submit a photograph of the product to admin@www.alphaautoaccessories.com.au with an explanation and we will repair or replace the product.
  • If the claim is made within 7 days of delivery, we will issue a refund minus the admin fee (10%) plus payment mode fee at that time and postal charges (both dispatch and return). If the Postage is included in the price and stated as free postage, then only $15 for front set and $30 for complete set will be deducted for dispatching and the cost involved for returning the goods will be paid by the customer.
  • Wrinkles on seat covers is not a warranty/quality issue. As, they are a high quality 100% waterproof neoprene fabric seat covers. They might have some wrinkles once first taken out from packaging. Once the seat covers are installed, they will eventually go away in few weeks. If in case customer is not happy with the seat covers and contact us within 3 days of receiving the goods and they haven’t been installed yet. We will issue a refund minus the admin fee (5%) plus payment mode fee at that time and postal charges (both dispatch and return). If the Postage is included in the price and stated as free postage, then only $15 for front set and $30 for complete set will be deducted for dispatching and the cost involved for returning the goods will be paid by the customer.
  • Throughout the transaction, if the customer is not willing to provide any information regarding the faulty good or unable to cooperate with our staff then it will be considered as a change of mind and we will issue a refund minus the admin fee (10%) plus payment mode fee at that time and postal charges (both dispatch and return). If the Postage is included in the price and stated as free postage, then only $15 for front set and $30 for complete set will be deducted for dispatching and the cost involved for returning the goods will be paid by the customer.

Note: Payment mode Fee

  • If in case the payment is made via PayPal 3% of the total cost paid while purchasing the item will also be deducted.
  • And if in case payment is made via Afterpay the below guidelines will be followed:
  • NO REFUNDS WILL BE MADE DIRECTS TO CUSTOMER’S ACCOUNT.
  • Afterpay will determine how to apply the refund to the customer’s order and adjust the customers’ payment schedule accordingly to reflect the refund issued
  • Afterpay will process amounts back to the customer’s card in the instances where the customer has made payments to Afterpay already.
  • An email will be sent from Afterpay to the customer to confirm the refund has been processed and communicate the changes to the customer’s payment schedule.
  • Any refunds will be accounted for in the next settlement date. Refund amounts will be clearly identified as such in the detailed settlement information.
  • A fee of 7% of the total cost paid while purchasing the item will also be deducted.
  • Once a refund has been issued, Afterpay is not able to reverse or change this action.
  • Any refund other than the full order amount is considered a partial refund.
  • Afterpay will automatically update the customer’s payment schedule by reducing the installments or processing a refund back to customer’s card where required.
  • The refund is applied to the 4th installment first, then the 3rd installment and so on.

Example: If the order value is, $100 and the customer has paid 1 installment of $25 then in case of a partial refund ($60 for this example) Afterpay will cancel the customer’s 4th and 3rd installments of $25 and reduce the 2nd installment to $15.

  • Any refund which is of full order amount is considered as a full refund.
  • Afterpay will automatically cancel the customer’s payment schedule so that the customer is no longer charged for the order.
  • If the customer has made any payments Afterpay will process a refund back to their card.

For example: If the order value is, $100 and the customer has paid 2 instalments of $25 then in case of a full refund Afterpay would cancel the instalment 3rd and 4th and process $50 refund (i.e. $25 X 2 installments) back to customer’s card.

  • In the case of Exchanges, they are handled in the same manner as product returns. If it is determined that the customer has received incorrect items, then Alpha will take care of shipping cost both ways.

Note – Original proof of purchase is mandatory in case of returns or exchange. If in case you don’t have the receipt anymore, we may offer to look for the original receipt.

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